PRIVACY POLICY
Updated!
Our Privacy Policy was updated on September
25, 2021. We have revised the Privacy Policy so that from this date
onwards, this Privacy Policy can provide privacy details on how we manage your
personal information for TOKIT Water Filtration System 600R (Hot and Cold) product
and services.
Please take a moment to
familiarize yourself with our privacy practices and let us know if you have any
questions.
OUR COMMITMENT TO YOU
This Privacy Policy sets out how
Chunmi Technology (Shanghai) Co., Ltd. and its affiliated companies
("Chunmi", "we", "our" or "us") collect,
use, disclose, process and protect any information that you give us when you
use Chunmi products and services. Should we ask you to provide certain
information by which you can be identified when using Chunmi products and
services, it will only be used in accordance with this Privacy Policy and/or
our terms and conditions for users.
The Privacy Policy is designed
with you in mind, and it is important that you have a comprehensive
understanding of our personal information collection and usage practices, as
well as full confidence that ultimately, you have control of any personal
information provided to Chunmi.
In this Privacy Policy,
"personal information" means information that can be used to identify
an individual, either from that information alone or from that information
combined with other information Chunmi has access about that individual.
By using Chunmi products and
services, you are deemed to have read, acknowledged and accepted all the
provisions stated here in the Privacy Policy, including any changes we may make
from time to time. We pledge to protect the privacy, confidentiality and safety
of your personal information by following applicable laws (including your local
data protection laws). At the same time, we also promise that our staff and agents
will fulfill these obligations.
Ultimately, we hope to give our
users the best experience possible. Should you have any concerns with our data
handling practice as summarized in this Privacy Policy, please contact our Data
Protection Officer at privacy@tokit.com to address your specific concerns. We would
be happy to address your questions directly.
WHAT INFORMATION IS COLLECTED AND
HOW DO WE USE IT?
TYPES OF INFORMATION COLLECTED
We will require you to provide the
personal information that is necessary for us to deliver our services
successfully. Without such personal information, we may not be able to provide
our products or services for you.
We may collect the following types
of information (which may or may not be personal information):
·
Account
information: We may collect information about
your Mi Account and the Mi Accounts you share the device with.
·
Device-related
information: We may
collect information about your device, including the name, status (such as
standby, working, or offline), ID, time zone, model, firmware version number,
and MAC address of the device.
·
Network
information: We may collect your network
information when your device is connecting to a network, including the current
Wi-Fi connecting mode (such as LAN mode, remote mode), assigned IP address,
Wi-Fi signal strength, RSSI, MAC address, as well as the name (SSID) and
password of the Wi-Fi network provided by you. Such information will be
encrypted and stored in a secure server and will be used for purposes you
authorize.
·
Information
about function settings: We may collect information about your
device's settings, including winter
mode, information about child safety lock, duration of screen-off,
freeze-proofing prompt, automatic flushing, button settings, and on/off status of
filter detection push notification.
·
Information
about device functions: We may
collect information related to your device functions, including detected
temperature of water (temperature of feed water and filtered water), quantity
of filtered water, water quality (quality of feed water and current water
quality), mode information (such as the factory mode of the device, customized
modes), device's filter (such as the name, remaining days, and percentage of
remaining usage life), filter life, water usage details (including volume of
tap water consumed and pure water produced and the report of water usage
details), as well as other information customised by the user (such as name,
water temperature and water yield).
·
Device's
abnormal status: When errors occur on device, we
may collect information about the errors, including error type and error repair
status.
·
Feedback
information: When you use the feedback feature,
we may collect the error log, the contact details and feedback you provide.
·
Smart
scene conditions: When you enable smart scenes, we
may collect information about the settings of smart scenarios, including the
name, execution log, list of conditions and actions, valid period, and settings
on execution result notifications and enabling/disabling of smart scenes.
HOW
PERSONAL INFORMATION IS USED
Personal information is collected
in order to provide you with products and/or services as well as to ensure
legal compliance with applicable laws on our part. You hereby agree to our
processing of personal information in accordance with the purposes stipulated
by this Privacy Policy, and you agree to disclose personal information to our
affiliates and Third Party Service Providers (as defined below).
We may
use your personal information for the following purposes:
·
Communicating with you regarding
your device, services, or any other common queries (such as updates, customer
support, information related to our activities, and notifications).
·
Providing, processing, maintaining,
improving and developing our goods and/or services to you, including
after-sales and customer support and for services on your device or through our
websites.
·
Analysis and development of
statistical information related to the use of our products and services to
further improve our products and services.
Here are more details on how we
use your information (which may include personal information):
·
Keeping the device functioning properly: We may collect information about the device to keep it functioning
properly and determine whether error has
occurred on the device. For example, we will collect your
device’s firmware version number to provide you with firmware updates;
Displaying water quality: We will check and collect information about
the quality of feed water and purified water. This information will be
displayed in the plug-in page for you to view.
·
Problem
feedback: The feedback you choose to
provide is valuable for improvements to our services. In order to track your
feedback, Chunmi may use the personal information you provide in order to
contact you and to keep records.
·
After-sales
support: Our customer service department
and engineers may use information related to your account and your device to
provide after-sales service and technical support.
·
Pushing
notifications: We may use your personal
information from time to time to send push notifications to you. For example,
when "filter detection" is enabled, we will send push notification to
you when the filter is about to expire. To do this, we will collect information
about your device settings.
DIRECT MARKETING
·
We may use your phone number and
Mi Account to provide you with relevant promotional materials for products and
services of Chunmi and its partners. We will strictly adhere to your local data
protection laws and seek your independent, explicit permission to use your
personal information. We will only use your personal information when we have
your consent, or you have expressed that you do not object to us using your
personal information. You have the right to terminate our use of your personal
data for planned direct marketing. If you no longer wish to receive certain
types of email communications, you may unsubscribe by sending an e-mail to privacy@tokit.com. We will not transfer your personal data to
our business partners for direct promotions.
COOKIES AND OTHER TECHNOLOGIES
(ONLY WHEN BROWSING www.tokit.com)
·
What
type of information is collected and how it is used? Technologies such as cookies, tags, and
scripts are used by Chunmi and our third-party service providers. These
technologies are used to analyze trends, administer the site, track users'
movements on the website and gather demographic information about our user base
as a whole. We may receive reports based on the use of these technologies by
these companies on an individual as well as aggregated basis.
·
Log
Files: Like most websites, we collect
specific information and store it in log files. This information may include
Internet protocol (IP) addresses, browser type, Internet service provider
(ISP), referring/exit pages, operating system, date/time stamp, and/or
clickstream data. We do not link this automatically collected data to other
information we gather about you.
·
Local
Storage – HTML5/Flash: We use
Local Storage Objects (LSOs) such as HTML5 or Flash to store content and
preferences. Third parties with whom we partner to provide certain features on
our Sites or to display advertising based upon your web browsing activity, also
use HTML5 or Flash cookies to collect and store information. Various browsers
may offer their own management tool for removing HTML5 LSOs.
WHO DO WE SHARE YOUR INFORMATION
WITH?
We do not sell any personal
information to third parties.
We may disclose your personal
information on occasion to third parties (as described below) in order to
provide the products or services that you have requested.
We may disclose your personal
information to Third Party Service Providers and affiliated companies described
below. In each case described in this section, you can be assured that Chunmi
will only share your personal information in accordance with your consent. You
should know that when Chunmi shares your personal information with a Third
Party Service Provider under any circumstance described in this section, Chunmi
will contractually specify that the third party is subject to practices and
obligations to comply with applicable local data protection laws. Chunmi will
contractually ensure compliance by any Third Party Service Providers with the
privacy standards that apply to them in your home jurisdiction.
SHARING WITH OUR GROUP AND THIRD
PARTY SERVICE PROVIDERS
In order to properly conduct our
business operations and to provide you with the full functionality of our
products and services, we may disclose your personal information from time to
time to other Chunmi affiliated companies or our Third Party Service Providers
(including our mailing centers, delivery service providers, telecommunications
companies, data centers, data storage facilities, customer service providers,
advertising and marketing service providers, and Chunmi's representatives,
hereinafter collectively referred to as "Third Party Service
Providers"). Such Third Party Service Providers would be processing your
personal information on Chunmi's behalf or for one or more of the purposes
listed above. If you no longer wish to allow us to share this information,
please contact us at privacy@tokit.com.
SHARING WITH XIAOMI GROUP'S
ECOSYSTEM COMPANIES
Chunmi cooperates with a group of
awesome companies which together form the Mi Ecosystem. The Mi Ecosystem
companies are independent entities, invested and incubated by Xiaomi, and are
experts in their fields. Chunmi may disclose your personal data to Xiaomi or
other Mi Ecosystem companies so as to provide you with and improve the exciting
products and services (both hardware and software) from the Mi Ecosystem
companies. Some of these products and services will still be under the
Xiaomi/Mijia/Mitu brands, while others may use their own brand. From time to
time, Mi Ecosystem companies may share data with Xiaomi relating to the
products and services under the Xiaomi/Mijia/Mitu brands in order to provide
software and hardware services and offer better features and an improved user
experience. If Chunmi is involved in a merger, acquisition or asset sale of all
or a portion of our assets, you will be notified via email and/or a prominent
notice on our website, of any changes in ownership, uses of your personal
information, and choices you may have regarding your personal information.
SHARING WITH OTHERS
Chunmi may disclose your personal
information without further consent when required under applicable law.
INFORMATION NOT REQUIRING CONSENT
·
We may share anonymized
information and statistics in aggregate form with third parties for business
purposes, for example with advertisers on our website, we may share them trends
about the general use of our services, such as the number of customers in
certain demographic groups who purchased certain products or who carried out
certain transactions.
·
For the avoidance of doubt, Chunmi
may collect, use or disclose your personal information without your consent if
it is and only to the extent it is allowed explicitly under local data
protection laws. Such disclosure may be brought about by the necessity to
protect our rights, ensure the safety of you and other people, and comply with
the requirements of the local government to facilitate the investigations of
illegal activities.
SECURITY SAFEGUARDS
CHUNMI'S SECURITY MEASURES
We are committed to keeping your
personal information secure. In order to prevent unauthorized access,
disclosure or other similar risks, we have put in place reasonable physical,
electronic and managerial procedures to secure the information we collect from
Chunmi websites and your using of Chunmi products. We will take all reasonable
measures to protect your personal information.
Your personal information is all
stored on safe servers and is protected in controlled facilities. We will
classify your data based on importance and sensitivity and ensure that your
personal data is protected at the highest level of security. We will ensure
that staff and third-party service providers who access such information to
provide you with services and products shoulder the strict contractual
obligation of maintaining confidentiality. If they fail to fulfill such
obligations, then we will impose disciplinary actions or terminate cooperation.
In short, we will periodically review our information collection, storage, and handling
practices, including physical security measures, to prevent any unauthorized
access and use.
We will take all possible measures
to protect your personal information. You should, however, be aware that the
Internet is not always secure. Because of this, we cannot guarantee the
security or integrity of any personal information when it is being transmitted
online in either direction.
WHAT YOU CAN DO
·
You can play your part in
safeguarding your personal information by not disclosing your login password or
account information to anybody unless such person is duly authorized by you.
·
Chunmi cannot be held responsible
for lapses in security caused by third party accesses to your personal
information as a result of your failure to keep your personal information
private. Notwithstanding the foregoing, you must immediately notify us if any
online users access your account without permission or if any other security
breaches occur.
·
Your assistance will help us
protect the privacy of your personal information.
RETENTION POLICY
We will retain personal
information for a certain period of time (if necessary) for fulfilling the
purpose for which it was collected or for complying with applicable legal
requirements or permissions. As long as we can reasonably infer that a retention
of personal information cannot fulfill the purpose for which it was collected,
and we no longer need to retain the information for legal reasons, dispute
resolution, enforcement of our agreements, or any other business-related
purpose, we will cease to retain such personal information, or we will
eliminate any ways in which such personal information may be associated with
specific individuals.
ACCESSING OTHER FEATURES ON YOUR
DEVICE
Our applications may access
information about some features on your device, such as Wi-Fi network status.
Such information is used to enable our applications to run on your device and
enable you to interact with our applications. You can turn off such
applications at the device-level or contact us at privacy@tokit.com to revoke permissions at any time.
YOU HAVE CONTROL OVER YOUR
INFORMATION!
CONTROLLING SETTINGS
Chunmi recognizes that privacy
concerns differ from person to person. Therefore, we provide examples to
illustrate the ways Chunmi provides for your choice, so as to restrict the
collection, use, disclosure or processing of your personal information and
control your privacy settings:
·
Log into or out of your Mi
Account;
·
Add/delete the device.
If you have previously agreed to
our using of your personal information for the aforementioned purposes, you may
change your mind at any time by writing to or emailing us at privacy@tokit.com.
ACCESSING, UPDATING, CORRECTING OR
CLEARING YOUR PERSONAL INFORMATION
·
You have the right to request
access to and/or correction of any other personal information that we hold
about you. When you update your personal information, you will be asked to
verify your identity before we process your request. Once we obtain sufficient
information to accommodate your request to access or correct your personal
information, we will respond to your request within the time frame stipulated
by applicable data protection laws.
·
We normally provide such services
for free but reserve the right to charge a reasonable fee for your data access
request.
·
If you wish to submit a request to
access personal data we have about you, or if you believe that any information
we have about you is incorrect or incomplete, or if you want to clear your
personal information, please write us a letter or send an email to the
following address as soon as possible. Email: privacy@tokit.com
WITHDRAWAL OF CONSENT
·
You may withdraw your consent for
the collection, use and/or disclosure of your personal information in our
possession or control by submitting a request. You can revoke your
authorization for privacy policy in plug-ins or by sending an email to privacy@tokit.com. We will deal with your request within a
reasonable time frame from the time when the request was received, and
thereafter not collect, use and/or disclose your personal information as per
your request.
·
Please be aware that your
withdrawal of consent could result in certain legal consequences. Depending on
the extent of your withdrawal of consent for us to process your personal
information, it may mean that you will not be able to enjoy Chunmi's products
and services.
TRANSFER OF PERSONAL INFORMATION
OUTSIDE OF YOUR JURISDICTION
To the extent that we may need to
transfer personal information outside of your jurisdiction, whether to our
affiliated companies or third-party service providers, we shall do so in
accordance with the applicable laws. In particular, we will ensure that all
transfers will be in accordance with requirements under your applicable local
data protection laws by putting in place appropriate safeguards.
Chunmi may use overseas facilities
operated and controlled by Chunmi to process or back up your personal
information. Currently, Chunmi has data centers in Beijing, Singapore, Russia,
and Germany. These overseas jurisdictions may or may not have in place data
protection laws which are substantially similar to that in your home
jurisdiction. We may transfer to and store your personal information at our
overseas facilities. However, this does not change any of our commitments to
safeguard your personal information in accordance with this Privacy Policy.
MISCELLANEOUS
Minors
·
We believe that it is the
responsibility of parents to supervise their children when using our products
and services. Nevertheless, it is our policy not to require personal
information from minors or offer to send any promotional materials to persons
in that category.
·
Chunmi does not seek or intend to
seek to receive any personal information from minors. Should parents or
guardians have reasons to believe that a minor has provided Chunmi with
personal information without their prior consent, please contact us to ensure
that the personal information is removed and the minor unsubscribes from any of
the applicable Chunmi services.
ORDER OF PRECEDENCE
If you have agreed to our
applicable User Agreements, in the event of inconsistency between such User
Agreements and this Privacy Policy, such User Agreements shall prevail.
UPDATES TO THE PRIVACY POLICY
We keep our Privacy Policy under
regular review and may update it to reflect changes to our information
practices. If we make material changes to our Privacy Policy, we will notify
you by email (send to the e-mail address specified in your account) or post the
changes on all the Chunmi websites or through our software, so that you may be
aware of the information we collect and how we use it. Such changes to our
Privacy Policy shall apply from the effective date as set out in the notice or
on the website. We encourage you to periodically review this page for the
latest information on our privacy practices. Your continued use of products and
services on the websites, mobile phones and/or any other device will be taken
as acceptance of the updated Privacy Policy. We will seek consent from you
again before we collect more personal information from you or when we wish to
use or disclose your personal information for new purposes.
DO I HAVE TO AGREE TO ANY THIRD
PARTY TERMS AND CONDITIONS?
Our Privacy Policy does not apply
to products and services offered by a third party. Chunmi products and services
may include third parties' products, services and links to third parties'
websites. Third parties may also collect your information when you use such
products or services. For this reason, we strongly suggest that you read the
third party's privacy policy just as you have taken the time to read ours. We
are not responsible for and cannot control how third parties use the personal
information that they collect from you. Our Privacy Policy does not apply to
other websites that are linked via our services.
Chunmi Technology (Shanghai) Co., Ltd.
Address: Room 01-04, Building 2, Tengfei Lotus Business Park, No. 60 Naxian
Road, Pudong District, Shanghai, China
Email: privacy@tokit.com
Thank you
for taking time to familiarize yourself with our Privacy Policy!